I’m spending a lot of time in issues lists at the moment, and so many issues are very poorly logged, with no details or steps on how to replicate the problem. Well that’s where the Problem Steps Recorder in Windows 7 comes in very handy.
Get the users to type in PSR into the search box in the Start Menu and hit enter – this will run the Problem Steps Recorder.
Now all they need to do is hit the record button, go through the steps to replicate the problem, hit stop, save the zip file and then email it to you. Simple. And you get a detailed log of what they did, including screenshots so you can see exactly what happened. Much easier to debug your issues now!